FAQ

Does your crew set up the equipment?
Delivery does not include setup.

What if I have an emergency after hours and want to contact someone?
In case of emergency, our manager on duty may be reached on cell phone: (443) 527-5542 for Baltimore Metro, (443) 527 5543 for D.C. Metro.

When should I place my order?
Generally, equipment reservations should be made as soon as you know the details of your event. That way you ensure the availability of your desired rental items. A deposit may be required to hold certain items. All order should be finalized 72 hours prior to delivery or pick up date.

What is your payment policy?
We ask that all payments and deposits be made with a credit card. Charges will be made prior to delivery. If any additional charges must be applied for missing and/or damaged items, you will be contacted.

How do we prevent scammers?
Anyone picking up equipment must have a photo ID, which we take a picture of. Also, the credit card has to match the person who is picking the equipment up — whether it’s paid in full or not. In addition, we look at license plate numbers to protect ourselves from theft, nothing more.

Do you have a question that we haven’t answered? Please shoot us an email and we’ll be happy to chat with you.

Clients responsibility upon acceptance

Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. A valid credit card is required as security for any potential damage or loss.